Hourly rates & conditions for Teleservice without support hotline contract

Lump-sum cost per call 8:00 a.m. - 3:00 p.m. 92,00 € / h
Lump-sum cost per call 3:00 p.m. - 10:00 p.m. 138,00 € / h
PLC programmer (Teleservice) 8:00 a.m. - 3:00 p.m. 159,00 € / h
PLC programmer 6:00 a.m. - 8:00 a.m. + 25 % surcharge
PLC programmer 3:00 p.m. - 8:00 p.m. + 25 % surcharge
PLC programmer 8:00 p.m. - 10:00 p.m. + 50 % surcharge
PLC programmer 10:00 p.m. - 6:00 a.m. + 100 % surcharge
PLC programmer at Sundays / public holidays (NRW) 6:00 a.m. - 10:00 p.m. + 100 % surcharge
Billing is per 0.25 h

The call or support after 3:00 p.m. is only possible once for NON-contract customers! The customer will then receive an OFFER for a support hotline contract from us.. A second support call after 3:00 p.m. without a hotline contract will not be provided.

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Do you have questions about our services, a specific project or would you like to become part of our team? Then get in touch with us.

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